When an Agent takes over a chat, that chat is automatically assigned to that Agent.

It is also possible for an agent or supervisor to assign a chat to any of the agents. The chat can still be in “Auto” mode or it can be i “Agent” mode.

Just click on the status row. In this example “St: Closed - Ag: Requested”

Select the Agent you want to assign this chat to.

Click Assign.

The Agent the chat is assigned to will then be displayed below the status row. (Note that the chat will then be included in the buckets for that agent!)